beg99 Privacy Policy

This Privacy Policy ("Policy") describes how beg99 ("beg99", "we", "us", "our") collects, uses, stores, shares, and protects personal information provided by users ("Player", "User", "you") who access or use the beg99 online gaming platform at beg99.ws (the "Platform"). This Policy forms part of our broader Terms and Conditions and should be read alongside our Responsible Gaming Policy.

We are committed to handling your personal data with the utmost care and transparency. By registering an account, accessing the Platform, or making a deposit, you acknowledge that you have read and understood this Policy in its entirety and consent to the collection and processing of your personal data as described herein.

If you do not agree to this Policy, you must not use the beg99 Platform. If you have any questions about how we handle your personal data, please contact our dedicated support team at [email protected].

beg99 acts as the data controller in respect of all personal data collected through the Platform. As data controller, beg99 determines the purposes and means by which personal data is processed. Any requests relating to data subject rights, data access queries, or privacy complaints should be directed to beg99 via the contact details set out in Section 14 of this Policy.

Where beg99 engages third-party service providers to assist in the delivery of Platform services — including payment processors, identity verification partners, and customer support tools — those parties act as data processors operating under written agreements that bind them to process your data only on beg99's instructions and in accordance with this Policy.

beg99 collects the following categories of personal data. We collect only what is necessary for the specific purposes identified and do not engage in unnecessary or excessive data collection.

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., National ID Card number, Passport number).
• Contact Data: Mobile phone number, email address, and residential district or city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Financial Data: Mobile financial service account references (bKash, Nagad, Rocket, Upay), bank account references (Dutch-Bangla Bank, BRAC Bank), card references (Visa, Mastercard), deposit and withdrawal transaction records denominated in Bangladeshi Taka (৳), and account balance history.
• Technical Data: IP address, device identifier, browser type and version, operating system, time zone setting (Bangladesh Standard Time, UTC+6), login timestamps, and session duration data.
• Usage Data: Information about games played, bet amounts wagered, jackpots won, promotional offers claimed, features accessed, and your interaction patterns with the Platform interface.
• Communications Data: Records of your correspondence with our support team via email or live chat, including any attachments or documentation submitted as part of a support query or dispute.
• Verification Documents: Scanned or photographed copies of identity documents (National ID Card, Passport, Driving Licence), proof of address documents (utility bill, bank statement), and payment method ownership evidence submitted as part of the KYC process.

beg99 collects personal data through the following channels and methods:

• Direct provision by you: When you register an account, complete identity verification, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotion, you directly provide us with personal data.
• Automated technical collection: When you access the Platform, our systems automatically collect technical and usage data including your IP address, device information, session data, and clickstream behaviour through server logs, cookies, and similar tracking technologies.
• Third-party identity verification partners: Where enhanced KYC is required, beg99 may use third-party identity verification services to cross-reference the documentation you submit against authoritative data sources. These partners are contractually bound to handle your data securely.
• Payment service providers: When you initiate a transaction via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a linked bank account, transaction reference data is shared with beg99 by the relevant payment provider to enable deposit crediting and withdrawal processing.
• Fraud prevention and analytics tools: beg99 may receive signals from fraud prevention services that help us identify suspicious account activity, unusual betting patterns, or unauthorised access attempts.

beg99 processes your personal data for the following clearly defined purposes. We rely on the lawful bases of contractual necessity, legal obligation, legitimate interests, and — where required — your explicit consent.

• Account creation and management: To register your account, verify your identity (including age verification to confirm you are 21 or older), and maintain accurate account records.
• Service delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other Platform features to which you are entitled as a registered player.
• Payment processing: To credit your deposit to your account balance, process withdrawal requests to your verified payment method, and maintain a record of all financial transactions for audit and compliance purposes.
• Customer support: To respond to your queries, investigate and resolve complaints, and improve the quality of our support services through quality assurance review of support interactions.
• Security and fraud prevention: To protect both beg99 and our players from fraudulent activity, money laundering, account takeover attempts, and other unlawful conduct. This includes monitoring login activity, transaction patterns, and device fingerprints.
• Responsible gaming compliance: To identify patterns of play that may indicate problem gambling behaviour, to enforce player-imposed deposit limits and self-exclusion requests, and to comply with responsible gaming obligations.
• Legal and regulatory compliance: To fulfil obligations under applicable anti-money laundering (AML) regulations, financial record-keeping requirements, and any lawful request from a competent authority.
• Platform improvement: To analyse aggregated and anonymised usage data in order to enhance Platform performance, improve game selection, and optimise the user experience for players across Bangladesh.
• Promotional communications: Where you have given your consent, to send you information about relevant promotions, bonuses, new game releases, and seasonal offers (such as Eid or Pohela Boishakh specials). You may withdraw consent for marketing communications at any time by contacting [email protected].

beg99 does not sell, rent, or trade your personal data to any third party. Data is shared only in the following limited circumstances, and only to the extent necessary for the specified purpose:

• Payment processors: Transaction reference data is shared with bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Document data submitted during KYC verification may be shared with contracted identity verification service providers for the purpose of confirming your identity and age.
• Game technology providers: Aggregated session and gameplay data may be shared with game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe — for the purpose of technical support and game performance monitoring. These providers do not receive personally identifiable information beyond what is required for this purpose.
• Fraud prevention and security services: Technical data including IP addresses, device identifiers, and transaction patterns may be shared with fraud detection service providers to protect the Platform and our player community from unlawful activity.
• Legal and regulatory authorities: beg99 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, court order, or regulatory direction. We will comply with such requests to the extent required by law.
• Business transfers: In the event that beg99 undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the successor entity. You will be notified in advance of such a transfer and of any material change to the way your data is handled.

All third-party data processors engaged by beg99 are required to sign data processing agreements that bind them to process your personal data only on our instructions, to maintain appropriate security measures, and to comply with applicable data protection law.

Some of the third-party service providers engaged by beg99 — including game technology providers and fraud prevention tools — may be located outside Bangladesh. Where personal data is transferred to a country that does not provide an equivalent level of data protection, beg99 will ensure that appropriate safeguards are in place, such as contractual data protection clauses, to protect your information during and after transfer.

By using the beg99 Platform, you acknowledge that your personal data may be processed in countries outside your country of residence. In all such cases, beg99 takes reasonable steps to ensure that your data remains protected to the standard described in this Policy.

beg99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in compliance with standard financial record-keeping and AML obligations.
• Transaction records: Financial transaction records — including deposit and withdrawal history denominated in BDT (৳) — are retained for a minimum of five (5) years from the date of each transaction.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support communications: Support chat and email records are retained for three (3) years from the date of the interaction, except where they relate to a formal complaint or dispute, in which case they are retained for five (5) years.
• Marketing consent records: Records of your marketing consent (or withdrawal thereof) are retained for the lifetime of your account plus three (3) years to demonstrate compliance with consent obligations.
• Technical and usage data: Aggregated and anonymised analytics data is retained indefinitely. Raw technical data (e.g., IP logs) is retained for up to twelve (12) months and then deleted or anonymised.

On expiry of the applicable retention period, personal data will be securely deleted or permanently anonymised. Where deletion is not immediately technically feasible, the data will be isolated from active processing until deletion can be completed.

beg99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include but are not limited to:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and the beg99 Platform.
• Encryption of sensitive data fields at rest within our database infrastructure, including password hashes, financial reference data, and identity document metadata.
• Strict access controls ensuring that internal staff members can only access personal data on a documented need-to-know basis, with all access events logged and auditable.
• Regular internal security reviews and vulnerability assessments of the Platform infrastructure.
• Automated anomaly detection to flag unusual login activity, rapid IP changes, or atypical transaction behaviour that may indicate account compromise.
• Mandatory security awareness training for all staff members who handle personal data in the course of their role at beg99.

Despite these measures, no online platform can guarantee absolute security. You play an important role in protecting your account by using a strong, unique password and never sharing your login credentials with any third party. If you believe your account has been compromised, contact [email protected] immediately.

beg99 uses cookies and similar technologies (including local storage and session tokens) to operate the Platform and to improve your experience. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for you to use the Platform. They enable core functions such as session authentication, account login state, and the security token system that prevents cross-site request forgery. These cannot be disabled without fundamentally impairing Platform functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred display language, recently played games, and responsible gaming settings — so that you do not have to reconfigure them on every visit.
• Analytical cookies: These cookies collect aggregated information about how players navigate the Platform, which pages are visited most frequently, and where users encounter errors. This data is used exclusively to improve Platform performance and user experience. Where possible, analytical data is anonymised before processing.
• Security and fraud-detection cookies: These cookies help beg99 identify and block suspicious activity, including automated bot traffic and login attempts from known malicious IP ranges.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytical cookies may affect certain aspects of your experience on the Platform, but will not prevent you from accessing core gaming features. beg99 does not use third-party advertising or cross-site tracking cookies.

As a data subject, you have the following rights in relation to the personal data that beg99 holds about you. To exercise any of these rights, submit a written request to [email protected]. We will acknowledge your request within 72 hours and provide a substantive response within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data beg99 holds about you, together with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held in your account. For minor details (e.g., contact number), you can update these directly in your account settings panel.
• Right to erasure ("right to be forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis applies. This right is subject to our legal retention obligations; data required for AML or regulatory compliance cannot be deleted before the applicable retention period has elapsed.
• Right to restriction of processing: You have the right to request that beg99 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, machine-readable format (such as CSV or JSON), and to request that we transmit that data directly to another controller where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where beg99 relies on legitimate interests as its lawful basis, or where your data is used for direct marketing purposes. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your objection.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

The beg99 Platform is strictly prohibited to individuals under the age of 21. beg99 does not knowingly collect personal data from minors. Age verification is enforced at the point of account registration and again prior to the first withdrawal.

If beg99 becomes aware that personal data has been collected from a person under the age of 21 without parental or guardian consent, we will take immediate steps to delete that data and permanently close the associated account. If you are a parent or guardian and believe that a minor has registered an account on beg99, please contact us immediately at [email protected].

Every registered account holder bears personal responsibility for ensuring that their login credentials are not accessible to minors in their household. We recommend using a strong password and enabling any available device-level parental controls.

b eg99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email to the address on file and post a prominent notice on the Platform for a period of no less than 14 days prior to the changes taking effect. The "Last updated" date at the top of this Policy will be revised to reflect the date of the most recent amendment.

Your continued use of the beg99 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure by contacting our support team.

We encourage you to review this Policy periodically so that you remain informed about how beg99 protects your personal data. Archived versions of previous Privacy Policies are available upon written request to [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way beg99 handles your personal data, please contact our Privacy and Data Protection team using the details below. We are committed to resolving all privacy-related queries promptly and transparently.

When contacting us regarding a data subject rights request, please include your registered username, the email address associated with your account, and a clear description of your request. This will allow us to locate your records efficiently and respond without unnecessary delay.